At Figment Mart , customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with a simple and fair return process.

1. Eligibility for Returns

• Items can be returned within [X days – usually 14 or 30 days] of delivery.
• The item must be unused, in its original condition, and with all tags/packaging intact.
• Certain items (e.g., personal care products, perishable goods, customized items) may not be eligible for return due to hygiene or safety reasons.

2. Return Process

1. Contact our customer support team at [support email/phone] with your order details.
2. Our team will guide you through the return instructions.
3. Ship the product back to the return address provided.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.
• Approved refunds will be processed within [X business days] to your original payment method.
• Shipping charges (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please mention it when contacting our support team. Exchanges are subject to stock availability.

5. Damaged or Defective Products

If you receive a damaged, faulty, or incorrect item, please report it to us within [X days] of delivery with photos. We will arrange a replacement or full refund at no additional cost.

6. International Orders

For customers outside our main operating country, return shipping costs may vary and are the responsibility of the buyer (unless the item is defective or incorrect).

7. Contact Us

If you have any questions about returns or refunds, please reach out to our customer support team:

📧 Email: info@figmentmart.com
📞 Phone: +44 7459 274375
📍 Address: 6b Claxton Grove, London W6 8HF, England, United Kingdom